Terms & Condition

1.Shipping and tracking: All orders are dispatched with tracked shipment. Once your order has been dispatched you will receive a dispatch email with the tracking information.

2. Quality Assurance: Our team ensures that all items undergo thorough quality checks prior to dispatch. In the rare event of receiving a faulty item, customers are encouraged to promptly contact our customer service team at contact@zidouri.com.

3. Returns Policy: Returns are accepted solely for faulty items. All items are considered non-refundable and exchangeable. Customers seeking clarification on return eligibility are encouraged to contact us for assistance.

4. Payment Methods: Payments are facilitated through PayPal, Stripe and other platforms for secure transactions.

5. Shipping Timeframes: Standard shipping within the UK is facilitated through DPD, with standard delivery expected within 2-5 days. International shipping typically ranges from 5 to 15 business days, subject to customs processing times.

6. Faulty Items: In the event of receiving a faulty item, customers are required to return the item of purchase in suitable packaging and original condition. Please contact us via email prior to making a return in order to obtain the correct return address.

8. Colour Accuracy: While we strive to depict colours as accurately as possible on our website, variations may occur due to individual device settings.

9. Stock Availability: Should our team be unable to fulfil an order, customers will be promptly notified and refunded accordingly.

10. Cancellation Policy: Orders may be canceled within the first 24 hours of purchase. Orders purchased with next-day delivery are exempt from this and cannot be cancelled after the order is made. If our team wishes to cancel your order for a number of reasons, you will be notified via email.

12. Terms and Conditions Changes: We reserve the right to amend our terms and conditions as necessary.

Terms & Condition

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