Terms & Condition
1.Shipping and tracking: All orders are dispatched with tracked shipment. UK orders benefit from first-class next-day delivery, while international orders are provided with tracking codes via email upon dispatch.
2. Quality Assurance: Our team ensures that all items undergo thorough quality checks prior to dispatch. In the rare event of receiving a faulty item, customers are encouraged to promptly contact our customer service team at contact@zidouri.com.
3. Returns Policy: Returns are accepted solely for faulty items. Custom items and purchases from limited drops are considered non-refundable. Customers seeking clarification on return eligibility are encouraged to contact us for assistance.
4. Payment Methods: Payments are facilitated through PayPal, Stripe and other platforms for secure transactions.
5. Shipping Timeframes: Standard shipping within the UK is facilitated through Royal Mail 1st Class, with delivery expected within 15 business days. International shipping typically ranges from 5 to 15 business days, subject to customs processing times.
6. Faulty Items: In the event of receiving a faulty item, customers are required to return the item within 14 days of purchase in suitable packaging and original condition. Upon receipt, customers will be reimbursed for the purchase and any additional postage costs incurred, up to £4.
8. Color Accuracy: While we strive to depict colors as accurately as possible on our website, variations may occur due to individual device settings.
9. Stock Availability: Should our team be unable to fulfill an order, customers will be promptly notified and refunded accordingly.
10. Cancellation Policy: Custom orders may be canceled within the first 24 hours of purchase, while non-custom orders cannot be canceled due to expedited processing. If our team wishes to cancel your order for a number of reasons, you will be notified via email.
11. Name Spelling: To ensure accurate spelling, customers are encouraged to provide their name in Arabic script. Misspellings in English names are non-refundable.
12. Terms and Conditions Changes: We reserve the right to amend our terms and conditions as necessary.